At Kolimart, we aim to deliver your favourite products safely and conveniently. Please review our shipping and delivery guidelines below.
This Shipping Policy explains how Kolimart processes, dispatches, and delivers orders placed through our eCommerce website. By placing an order, you agree to the applicable shipping terms described below.
Once your order is placed successfully, our team will process it for fulfilment. Order processing times may vary depending on product availability, order volume, payment confirmation, and operational requirements.
Estimated delivery times may depend on your delivery location, product availability, courier service, and other logistical factors. Any delivery estimate shown at checkout or communicated after ordering should be treated as an estimate rather than a guarantee, except where applicable law requires otherwise.
If a shipment is delayed beyond the expected timeframe, please contact our customer support team for assistance.
Shipping charges, if applicable, will be displayed during checkout before you confirm your order. The final charge may depend on delivery location, order value, package size, weight, or available shipping options.
Any free-shipping offers will be subject to the eligibility conditions displayed when the offer is available.
Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, contact number, postal code, and any necessary delivery instructions.
Where tracking is supported by our delivery partner, tracking information may be shared with you through email, SMS, your customer account, or another available communication channel.
Tracking information may take some time to appear after dispatch. Please contact our support team if your tracking details are unavailable or appear incorrect.
Our courier partners may attempt delivery according to their standard procedures. Please ensure that someone is available to receive the package at the delivery address when required.
If delivery cannot be completed, the courier may arrange another attempt, contact the recipient, or return the package in accordance with its delivery procedures.
If your package arrives visibly damaged, contains missing items, or appears to have been tampered with, please contact Kolimart customer support as soon as reasonably possible.
To help us investigate, please retain the packaging and, where possible, provide your order number, photographs of the package, and details of the issue. We will review the matter and assist in accordance with applicable law and our relevant policies.
Delivery may be affected by severe weather, transport disruptions, public holidays, service interruptions, incorrect addresses, or other circumstances beyond reasonable control.
If an order is delayed, returned, or cannot be delivered, we will work with you and the delivery partner to determine the appropriate next steps under our policies and applicable law.
Certain products or delivery locations may be subject to shipping restrictions due to product characteristics, courier limitations, or legal requirements. Any applicable restrictions or limitations will be communicated where reasonably possible before an order is completed.
Shipping-related returns, exchanges, and refunds are handled according to our applicable policies and consumer rights under the law.
Please review our Return & Refund Policy for details about eligibility, return procedures, and applicable refund conditions.
If you have any questions about this shipping policy, please contact us:
Email: [email protected]
Phone: +91 98765 43210