01. Introduction

Welcome to Kolimart. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or contact us.

02. Information We Collect

We may collect the following information when you use our website:

• Name, email address, phone number, and account details.
• Billing address, delivery address, and order history.
• Payment status and transaction references from payment providers.
• Browser type, device information, IP address, and website usage data.
• Messages, enquiries, feedback, and customer support requests.

03. How We Use Your Information

Your information may be used to:

• Process, confirm, and deliver your orders.
• Create and manage customer accounts.
• Send order confirmations and delivery updates.
• Respond to enquiries and provide customer support.
• Improve our products, services, and shopping experience.
• Prevent fraud and maintain website security.
• Meet applicable legal and regulatory requirements.
• Send promotional messages where permitted by law.

04. Cookies and Tracking

Our website may use cookies and similar technologies to maintain shopping cart sessions, remember preferences, improve website functionality, and understand website usage. You can manage cookies through your browser settings. Where required by law, we will obtain consent before using non-essential cookies.

05. Sharing of Information

We do not sell your personal information. We may share necessary information with trusted service providers, including payment processors, delivery partners, website hosting providers, and customer support services. We may also disclose information when required by law.

06. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure. However, no online system can be guaranteed to be completely secure.

07. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, resolve disputes, and meet applicable legal obligations.

08. Your Privacy Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate details, deletion of eligible information, or withdrawal of consent where applicable. You can also opt out of promotional emails using the unsubscribe instructions provided in those messages.

09. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before sharing your personal information with them.

10. Children's Privacy

We do not knowingly collect children's personal information in violation of applicable law. If you believe a child has provided personal information improperly, please contact us.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices, or legal requirements. Any updated version will be published on this page.

12. Contact Us

If you have any questions about this privacy policy, please contact us:

Email: [email protected]

Phone: +91 98765 43210