At Kolimart, we want you to have a satisfying shopping experience. Please read our Return & Refund Policy to understand the conditions and process for returning products.
This policy explains the conditions under which products purchased from Kolimart may be returned, exchanged, or refunded. By placing an order on our website, you agree to the terms described in this policy.
Products may be eligible for return if they meet the following conditions:
Certain products may have additional return conditions or may not be eligible for return. Please check the product details before placing your order.
Return requests must be submitted within 7 days from the date of delivery. Requests received after the applicable return period may not be accepted unless required by law.
Some products may not be eligible for return, including items that are specifically marked as non-returnable, products damaged through misuse, and products that cannot be returned for hygiene or safety reasons where applicable.
Any exclusions will be subject to applicable consumer protection laws and the conditions stated on the product page.
If you receive a damaged, defective, or incorrect product, contact our support team as soon as possible. Please provide your order number, a description of the issue, and clear photographs or videos where relevant.
After reviewing your request, we will inform you of the available resolution, which may include a replacement, return, or refund in accordance with our policy and applicable law.
To request a return, please follow these steps:
Responsibility for return shipping charges will depend on the reason for the return and the applicable policy. Where a return is required because an item is damaged, defective, or incorrectly supplied, Kolimart will handle return shipping costs in accordance with applicable law and the confirmed return instructions.
Once a returned product has been received and inspected, we will notify you whether your refund request has been approved. Approved refunds will be processed using the original payment method where possible, or another agreed method where appropriate.
Refund eligibility and the amount refunded will depend on the circumstances of the return, the product condition, and applicable law.
Approved refunds will be initiated within 5–7 working days. The time taken for the amount to appear in your account may vary depending on your bank, card issuer, payment provider, or other payment method.
If you wish to cancel an order, contact our customer support team as soon as possible. Cancellation may not be possible once the order has been processed, packed, or shipped. Any eligible refund for a cancelled order will be handled according to the applicable refund policy.
Exchanges or replacements may be offered depending on product availability, the reason for the request, and the applicable product conditions. If the requested item is unavailable, our support team will explain the available alternatives.
If you have any questions about this return & refund policy, please contact us: